Your privacy matters to jm8. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information as a player on the jm8 platform.
How jm8 handles your data — a plain summary before the full legal text
jm8 collects only the personal data that is strictly necessary to operate your account, process transactions, and comply with legal obligations. We do not harvest data beyond what is needed to provide our services to you.
All personal data held by jm8 is stored on secure servers protected by industry-standard encryption, access controls, and monitoring. Payment data is handled in compliance with applicable financial data security standards.
jm8 does not sell, rent, or trade your personal data to third-party marketers. Your data is shared only with service providers essential to platform operation and with regulatory authorities as required by law.
You have the right to access, correct, and request deletion of your personal data held by jm8, subject to legal retention requirements. Submit data requests via our customer support channel at [email protected].
jm8 uses cookies to maintain your login session, personalise your experience, and analyse platform usage. Essential cookies cannot be disabled as they are necessary for the platform to function. Analytics cookies may be managed via your browser settings.
jm8 sends promotional communications only to players who have opted in at registration or subsequently via account settings. You may withdraw consent and unsubscribe from marketing emails at any time without affecting your account status.
Scope: This Privacy Policy applies to all personal data processed by jm8 in connection with the jm8.club website and platform. By registering for or using the jm8 platform, you confirm that you have read and understood this Privacy Policy. This policy should be read together with jm8's Terms & Conditions.
1.1 jm8 ("we", "us", "the Company") operates the online casino and sports betting platform accessible at jm8.club, serving players primarily based in Malaysia, including those in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, Shah Alam, and other regions throughout the country.
1.2 We take the privacy and security of our players' personal data seriously. This Privacy Policy describes in transparent and accessible terms how we collect, use, store, share, and protect personal data in connection with your use of the jm8 platform.
1.3 This policy is intended to comply with applicable data protection legislation in the jurisdictions in which jm8 operates, including obligations arising from international gaming authority licensing requirements that encompass player data governance.
2.1 For the purposes of applicable data protection law, jm8 acts as the data controller in respect of the personal data of registered players and platform visitors. As data controller, jm8 determines the purposes and means by which your personal data is processed.
2.2 Queries relating to data protection, data subject rights, and this Privacy Policy should be addressed to our customer support team at [email protected] (plain text — not a clickable link). We will acknowledge receipt within 5 business days.
3.1 Registration Data: When you create a jm8 account, we collect your full name, date of birth, email address, Malaysian mobile telephone number, and chosen username. This information is required to establish your account and verify your eligibility to use the platform.
3.2 Identity Verification Data: In compliance with anti-money laundering (AML) and know-your-customer (KYC) obligations, we may collect copies of government-issued identification documents (such as MyKad or passport), proof of address documentation, and proof of payment method ownership prior to processing withdrawal requests.
3.3 Financial Data: We collect information related to your deposits, withdrawals, transaction history, and payment methods used on the jm8 platform, including Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other supported channels. Full card or bank account numbers are not stored on jm8 servers; payment processing is handled by compliant payment service providers.
3.4 Gameplay & Activity Data: We collect records of your gaming and betting activity on jm8, including games played, bets placed, wager amounts, game outcomes, session durations, and bonus usage. This data is used for account management, fraud prevention, and responsible gaming monitoring.
3.5 Technical & Device Data: We automatically collect certain technical data when you access jm8, including IP address, device type, browser version, operating system, referral URL, and access timestamps. This information assists with security monitoring, fraud detection, and platform optimisation.
3.6 Communications Data: When you contact jm8 customer support via live chat or email, we retain records of those communications for quality assurance, training, dispute resolution, and regulatory compliance purposes.
4.1 jm8 uses the personal data collected for the following purposes:
5.1 jm8 processes your personal data on the following legal bases:
6.1 jm8 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
6.2 We share personal data only in the following circumstances:
6.3 All third parties with whom jm8 shares personal data are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond that for which it was disclosed.
7.1 jm8 uses cookies and similar tracking technologies when you access the jm8.club platform. Cookies are small text files placed on your device that help us recognise you, maintain your login session, and understand how the platform is being used.
7.2 Essential Cookies: These are strictly necessary for the platform to function. They include session authentication cookies that maintain your jm8 login state. These cannot be disabled.
7.3 Analytics Cookies: These help jm8 understand how players navigate the platform. Data collected is aggregated and used to improve functionality. You may manage these cookies via your browser settings; disabling them will not affect core platform functionality.
7.4 Preference Cookies: These store your platform preferences (such as language and display settings) to provide a more personalised experience on return visits.
7.5 Most browsers allow you to view, manage, and delete cookies stored on your device. Consult your browser's help documentation for instructions specific to your browser version.
8.1 jm8 retains personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, satisfy our contractual obligations to you, and comply with applicable legal retention requirements.
8.2 Player account data — including registration information, transaction records, and gameplay history — is retained for a minimum period after account closure as required by our gaming licence conditions and AML regulations. This period is typically 5 years from the date of last account activity, though specific regulatory requirements may extend this.
8.3 Customer support communications are retained for a period sufficient to resolve disputes and satisfy regulatory record-keeping obligations, typically 3 years from the date of the interaction.
8.4 Data that is no longer required and is not subject to mandatory retention is securely deleted or irreversibly anonymised.
9.1 jm8 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Measures include 256-bit SSL/TLS encryption for all data transmitted between your browser and jm8 servers, encrypted storage of sensitive data at rest, role-based access controls limiting employee access to personal data on a need-to-know basis, and continuous security monitoring of platform infrastructure.
9.2 No method of internet transmission or electronic storage is completely secure. While jm8 takes all reasonable precautions, we cannot guarantee absolute security. You are responsible for maintaining the security of your jm8 login credentials and for notifying us immediately if you suspect unauthorised access to your account.
jm8 will never ask for your password by email, SMS, or live chat. Any communication purporting to be from jm8 and requesting your password should be treated as fraudulent. Report it to [email protected] immediately.
10.1 Subject to applicable law, you have the following rights with respect to personal data that jm8 holds about you:
10.2 To exercise any of these rights, submit a request to [email protected]. jm8 will respond within 30 days. Identity verification may be required before processing data subject requests.
You can update your basic profile details, communication preferences, and responsible gaming settings directly from within your jm8 account dashboard at any time after jm8 login.
11.1 jm8's platform is operated by infrastructure and service providers that may be located outside Malaysia. Where personal data is transferred internationally, jm8 ensures that appropriate safeguards are in place — such as data processing agreements incorporating standard contractual clauses or equivalent transfer mechanisms — to maintain the same level of protection as required in the originating jurisdiction.
11.2 By using the jm8 platform, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia. We take reasonable steps to ensure that international recipients of your data are contractually obligated to protect it in accordance with this Privacy Policy.
12.1 The jm8 platform is strictly for adults aged 21 and over. jm8 does not knowingly collect personal data from individuals under the age of 21. If jm8 discovers that personal data has been collected from an individual below the minimum age, that data will be deleted promptly and the associated account closed without payment of any credited balances.
12.2 If you have reason to believe that a minor has registered on the jm8 platform using falsified information, please notify us immediately at [email protected]. jm8 takes underage access extremely seriously and will act immediately on credible reports.
13.1 jm8 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform services, or applicable law. Where changes are material, we will notify registered players by email to their registered address and/or by a prominent notice on the jm8 platform.
13.2 The date at the top of this page reflects when the policy was most recently reviewed. We recommend revisiting this page periodically. Continued use of the jm8 platform after notification of material changes constitutes your acceptance of the updated Privacy Policy.
14.1 For any questions, concerns, or requests relating to this Privacy Policy or jm8's handling of your personal data, please contact us:
14.2 This Privacy Policy was last reviewed and updated in June 2026. The authoritative version is always the one published at jm8.club/privacy-policy.
Play with confidence knowing jm8 protects your personal data with industry-leading security. Join Malaysian players from KL to JB on the platform built with your privacy in mind.
21+ Only · Gamble Responsibly · International Gaming Authority Licensed